Welcome to the publishing company 1stBalconyBooks´website.
This is a publishing company owned by author Maria Christensen, based in the Danish capital Copenhagen.
1stBalconyBooks vision is to develop and publish visitor service training books, which can educate employees in the entertainment industry, the importance of good customer service. This, in the hope of being able to contribute to a better economy and improve the visitor experience at any venue.
Focus is on the value of good visitor services!
"I've learned that people will forget what you said,
people will forget what you did, but people will never
forget how you made them feel"
​
Maya Angelou​
Publications by author Maria Christensen
and 1stBalconyBooks
Act 1 opens with you
- A guide to visitor service training for foyer employees
The guide is aimed at the Front of House staff and is designed to help the Front of House management with the visitor services training of their new employees.
The guide provides a lot of basic knowledge, tools and tips / tricks about customer service and the content of the job that the Front of House staff has. It is the intention that the Front of House management, with very little time to train newly arrived employees in visitor services, can give them a copy of this guide to to ensure that they have the basic training in visitor services.
There is always new replacements of employees in the Front of House area at most venues, hopefully this guide will make it easier to ensure that everyone is well trained and up to date and knows the impotance of good visitor services.
Publikumsservice (Visitor services)
- a handbook on how to work with
visitor services in the cultural industry
In Maria´s book "Publikumsservice" she shows how to improve visitor services at any venue, even on a busy schedule. She shares her knowledge and experience and provides concrete tools on how to achieve good visitor services and how it easily can be incorporated into daily routines.
The book is currently only published i Danish (in April 2020).
1. akt begynder med dig
A guide to visitor service training for foyer employees
This is the Danish tranlation of the guide "Act 1 opens with you".
The guide is aimed at the Front of House staff and is designed to help the Front of House management with the visitor services training of their new employees.
About founder and author Maria Christensen
Maria's has more than 20 years of experience in the Danish entertainment business and have worked with everything from box office management to subscriptions and daily operations of venues. Maria has been employeed at venues in Copenhagen, Denmark such as The Royal Theater, Danish Broadcasting Corporation's concert halls, The Royal Library/The Black Diamond, Kronborg Castle and Christiansborg Palace. Maria has built up extensive experience and insight into audience behavior and psychology, their needs and expectations. At the same time, Maria has come to understand, the challenges it creates for venues when they want to develop their audience services, especially on a very busy schedule and with few resources. Maria has over the past ten years sought methods to improve audience services despite these challenges.
In her book "Publikumsservice" (currently only published in Danish) and "Act 1 opens with you", she shares her knowledge and experience and provides tools on how to achieve good visitor services and how easily it can be incorporated into daily routines. This in the hope of giving colleagues in the entertainment business a head start with their visitor services efforts.
"It starts with respect.
If you respect the customer as a
human being, and tuly honor their
right to be treated fairly and honestly,
everything else is much easier"
Doug Smith